REVIEWS

Hurrecane are Brilliant!
I’ve really wanted to get an ebike after trying one out at my local bike shop but the cost of them is quite high to buy outright and I wanted to see how much use I’d get out of it so I decided to search online for a rental and Hurrecane came up. Do not let the reviews put you off, I think that was just teething problems during a very difficult period over Covid & with supply issues. Hurrecane are really brilliant and the team are incredibly friendly and easy to deal with. A few things before you decide to start renting should be noted, you will need insurance (I went with Pedalsure who have been great but my partner added his onto our general home insurance for about £30 annually so it’s not bad at all!) and you may have to compromise with what’s available. Once you purchased your insurance the direct debit will also be setup which can take a couple of weeks to confirm it’s in place – then you schedule a date for your bike to be delivered. I placed my order on the 28th of Jan and they were delivered on the 15th of February! We had a problem with Ben’s controller and Hurrecane came back within the week to replace it and it now works beautifully!

The bikes themselves are really wonderful to ride, so much fun and relaxing! Going up hills is no issue with the pedal assist and you can tailor that to suit if you’d like to work a bit harder or keep it nice and easy. The battery on the bikes lasts long -we’ve never run out even when running a little low on juice and they are easy to charge. They are really attractive bikes, we’ve had tons of compliments and Hurrecane will fix any issues with them (apart from punctures but those are easy enough to fix and we got them slimed to reduce the effect of punctures which I would recommend!).

A big thank you to Mel, Fran and the team at Hurrecane. If you’re looking to rent an ebike, I couldn’t recommend them enough for service and quality of product!

Hurrecane are fantastic!
I needed a bike at the start of lockdown 2020 and Hurrecane were able to arrange for an e-bike to be delivered – I didn’t have a helmet and they were able to provide one for me to borrow. Their customer service, especially Paul and Tara, are fantastic, as are the patient delivery team. After two years I have returned the bike, as I no longer need it, and they arranged for a next day collection. I have recommended Hurrecane to friends and family and will continue to do so. Thanks

Go Hurrecane
his is a small company that provides electric bikes at a very competitive price.
Amazon they are not and it would be silly to expect Amazon efficiency and speed. I loved the fact that I could get a decent electric bike for a very decent price and give it back for the winter. No worries about winter storage and maintenance. If there is a problem, they come and fix it – ok, not overnight (although you can pay extra for faster service) but it is comparable to any other service – if you pay for a bronze package you cannot expect platinum level of service. You also get to talk to a real person rather than a chat bot and whenever there is a glitch, they do their best to sort it out for you. I hope Hurrecane keep going for many years to come and don’t end up being taken over by some soulless corporation.
Can’t wait to get another bike.

I have been renting my ebike for two months now. I am loving it , I feel like a kid again. I actually look forward to travelling to work as the cycle is now painless. I can zip about as quick as anything no traffic no parking charges and no petrol. Also had a puncture on Saturday sent the office an email Sunday and lovely Mel from customer service rang me straight away first thing Monday and arranged for the puncture to be fixed and slime in my tires. I recommend getting the slime at the time of purchase, to save punctures from happening. But Mel sent someone out today very polite guy got straight to the job was done in 20mins. It was that quick and simple. I really can’t believe I have only just found this company absolutely first class products the bike is so sturdy and I feel so safe and its easy to operate. It’s just like riding a bike haha. The customer service is exceptional they really go above and beyond for their customers which in 2022 is very hard to find. I look forward to carry on renting my bike and being well looked after by hurricane. 10/10

Your team is so polite and fast. However, I am very happy with your overall service and I make sure you that I will definitely recommend your service

Fantastic service! Very impressed.

I always look for comments that are left later after use, not at the initial purchase. Because nearly all companies do their best in the beginning. True colours will show later. That was not the case with Hurrecane. Both our bikes developed a motor problem after 5 months of heavy use. We let the company know, they collected both bikes and repaired them in a few days. They just arrive yesterday, all serviced, cleaned, oiled up. They even replaced old saddles with new foam ones for extra comfort. The beauty of pay-as-you-go, overall very good experience. Thank you, Tara, Del and Francesca…

Bike was delivered today by the technician. Top bloke super informative and clearly knows what he’s talking about. Process for the bike to be delivered was a tad slow but apart from that 5* service. Bike is amazing and I recommend this company from start to finish. Very happy.

The whole process was hassle free from start to finish, the customer care was second to none. Mark and Del thanks very much for everything it is a awesome bike, I would recommend this company anyone and everyone and the bike moves like a Hurricane!!!!

Very happy with this eBike it’s a beast, runs very well, going to enjoy my commute to work, thanks Mark.

Have had great customer service since getting my bike a couple of months ago! Love the bike!

Great bikes very nippy great service start to finish.

These electric bikes are the tops. They are fast and go far! Thanks guys.

PHENOMENAL service, once again. Thank you.

It rides like an absolute diamond. Fast as anything. The big tyres give you confidence, the whole build, the balance, the speed is amazing!! The service from Paul and the team is second to none. Hurrecane were just fantastic from start to finish! Getting the bike itself was a breeze and the help and advice I received was so useful in making sure I got the right one for me. The delivery was fast, friendly and time was taken to show me how to use the bike. Whenever I had any questions (being a complete beginner) I received a very helpful response the same day which just shows how much Hurrecane value their customers.

Took delivery of my mountain bike yesterday. Had my first go with it today in the pouring rain. Wow! It’s a superb bike. I got an electric bike in January that sells for about £1200 in Halfords and used it a lot since. The Hurrecane is easily 10times better to ride and feels a lot better build quality. It’s like getting out of a Fiat Punto into a Mercedes. The quality you get for the price is unbeatable. Plus you have the option to subscribe rather than buy. My advice is to hurry while stocks last!

I have been doing this for over a year now. Fantastic service staff are great and I love eBiking. Highly recommended.

Just wanted to drop you a note to say I’m absolutely speechless, it’s incredible! The service from start to finish has been outstanding and the bike itself, wow! It’s almost too good to be true. Thank you so much for everything, you’ve made a grown bloke feel like a little boy again.

I received my bike this morning and I would just like to say that I am overwhelmed with it. From the first initial enquiry to delivery you have been outstanding so a big thank you to you and your team.

Had my bike a month and I’m so pleased! The bike itself is great and it’s quicker to get to my key worker job than using the tube and I don’t have to worry about anything going wrong having to fix it myself – I’m a busy mum of 2 with a full time job so knowing that everything is covered gives me peace of mind.

The bike was both lovely to ride and stylish – I received loads of compliments. I honestly couldn’t recommend Hurrecane enough for their excellent products and absolutely fantastic customer service. I knew NOTHING about ebikes and that wasn’t a problem at all. They helped me the entire way! Thank you so much team!

Hurrecane is the best company of e-bikes that you may find in London. Really affordable prices as a monthly subscription,  the lowest price you can find in the field. Amazing customer service, super fast replies, able to help you out with any issues. If you are looking for an ebike that’s the best place to go.