what can I say.
We hired two eBikes as we were taking part in the Women’s V Cancer ride the night. Due to our age and the “heart is willing, but the body says no way “we felt it was the only way to carry out the 55km ‘Ride the Night challenge’ and raise much needed funds for Womens Cancer.
W hired the eBikes from February which provided us with plenty of time to train (our intention was to use the battery as little/not at all as possible but to be there if needed).
From the first call to Hurrecane eBikes we knew we were onto a winner “Mel” was patient and listened to our every need, ensuring that we could get the right equipment and eBikes to meet our needs. On receipt of the eBikes (which were delivered when requested) the engineer was attentive and carried out a full explanation of the bikes and even put our own saddles on for us!
During the training (prior to our big night) we encountered a couple of issues but Hurrecane eBikes were quick to send out their engineers to assist. The service was prompt, courteous and nothing was a problem, the engineers were fantastic.
Hurrecane eBikes, thank you to your team, especially Tara, Mel, Francesca, Richy and the first engineer, whose name I have forgotten. You helped us throughout our journey and helped in ensuring that only one bar of the battery was used (some big hills) that we could hold our heads up high at the finishing line.
I honestly believe that Hurrecane eBikes should advertise at Cancer V Women events and any other events, as the service that they provide, their professionalism and their eBikes are second to none.
Would I use/recommend hurricane eBikes to anyone, absolutely, 100%. Their customer service is and eBikes are fantastic.
Thank you so much.