Find all the answers to frequently asked questions, if you need more information or can’t find the answer please phone or email us and we will be happy to help

eBike Questions

How much does a Hurrecane Bike weigh?

Our lightest eBike the Hurrecane FC250 weighs in at 20.8kg, including the battery. Our heaviest eBike is our FatBoy weighing in at 27.3kg.
The specific weight for each of our models can be found in the specifications of the eBike page.

How much does a Hurrecane Bike weigh?

Our lightest eBike the Hurrecane FC250 weighs in at 20.8kg, including the battery. Our heaviest eBike is our FatBoy weighing in at 27.3kg.
The specific weight for each of our models can be found in the specifications of the eBike page.

What happens if water gets in the motor?

All our motors are sealed units and built to withstand any potential damage by water it would face on a ride. The motor is included in our 3-year warranty

How far can I cycle on one charge?

That depends on many factors such as battery and motor size, weight of the rider, terrain and how much assistance you require from the motor. To give an idea of what to expect from your new eBike in terms of its range performance we need to consider how many Watts the battery will be using per hour. Watt hours is the most common way to measure the energy capacity of a battery pack and to calculate the watt hours (Wh) of a battery pack, simply multiply the voltage by the amp hours (Ah) of the pack. A 36-volt 10-Ah battery pack has 360-watt hours (36 X 10 = 360). If you are conservative with your energy usage, each mile you travel will cost you around 12-watt hours. Therefore a 360-watt hour pack will get you about 24 miles. Watt hours determine the range of your bike, the cost of your bike, and the weight of your bike, three very important factors to consider when buying an eBike.

Does my eBike arrive fully assembled?

Yes, all our electric bikes are sold fully assembled, ready to ride and delivered to your door

Can an eBike save me money on my commute?

The simple answer is Yes. One of the main reasons people choose to cycle to work is to save money. In London, an annual zone 1-6 Travelcard costs over £2,500. You could buy any one of our current range of eBikes or even two*. When bought on the Cycle to Work Scheme you can save even more!

Can I use my Hurrecane eBike in the rain?

Yes, all Hurrecane eBikes electrics are safely housed to protect them whilst cycling in even the worst weather.
It is essential however that after riding in wet weather to remove the battery and dry the battery housing and terminals with a cloth or towel.
(Don’t fully submerge the bike in water or wash your frame using a pressure washer.)

Can you purchase a Hurrecane bike on Cycle to Work Scheme?

All our e-bikes are available on the Cycle to Work Scheme. Use the form on our Cycle to Work page or call us on……..

Are Hurrecane bikes road legal and do I need a license to ride one?

In Great Britain, if you’re 14 or over you don’t need a licence to ride eBikes that meet the EAPC requirements. eBikes do not need to be registered, taxed or insured. The EAPC requirements are:
1. The bike must have pedals that can be used to propel it
2. The electric motor shouldn’t be able to propel the bike when it’s travelling more than 15.5mph
3. The motor shouldn’t have a maximum power output of more than 250 watts. All motors regardless of size can be limited to 15.5mph and the extra torque of a larger motor provides more assistance on steep inclines.

Where are Hurrecane eBikes made?

All Hurrecane bikes are designed, assembled and tested in the UK.

I have seen cheaper electric bikes, what’s the difference?

Unlike a lot of cheaper eBikes that are available, all Hurrecane eBikes are assembled in the UK with a comprehensive 3-year warranty with fully trained staff in the UK on hand to help you should any issues arise.

Can I put one of your eBikes on a car rack?

Yes, all Hurrecane eBikes can be put on a roof, boot or hitch mounted car rack.

How does “pedal assist” work?

When you pedal, the motor is automatically activated and will give you an appropriate amount of power depending on your pedalling.
Hurrecane eBikes have 5 power levels of electric assists and an Automatic mode. Each level increasing the assistance from the motor. Level 5 can take you up to 15.5 mph. So, when going uphill, move to a higher power assistance level and enjoy.

How do I adjust the power settings?

The power options are controlled via an LCD computer which is conveniently placed next to the handle grip. You can change the motor assist level by using the up and down buttons on the display.

What happens if I run out of battery while cycling?

The battery has four LED markers to show you the amount of charge left. You also have a digital reading on the LCD display. Even if you run out of battery you can also pedal, as you would with a standard bicycle.

Can the battery self-recharge during use?

Regenerative braking is not currently viable for eBikes. Some products may advertise the technology, you will find however, that it increases the weight, complexity and cost. In addition, the amount of energy recovered is usually less than 2%. Hurrecane are monitoring the technology available so when it becomes practical, we will be among the forefront to feature it. The range of batteries available at Hurrecane can take you up to 50 miles allowing you to tackle even some of the boldest commutes.

How long will the battery last?

All our batteries will provide a minimum of 800 charge cycles without any power loss and are covered by our 3-year warranty.

How long will the battery take to charge and how much does a full charge cost?

Our batteries will charge from completely empty to full in 3-6 hours* and cost 6-10p per charge.

Where do I buy a new battery and how much will it cost?

You can buy new batteries on our order page or over the phone on …….. Batteries start from £269.00 up to £595.00. Unlike other suppliers, batteries purchased on through us come with the same 3-year warranty as our eBikes.

How does cold weather affect the battery?

Cold weather can have a slight impact on the voltage of a battery. Batteries are chemical devices, and all chemical reactions depend upon heat for their efficiency. During the colder times of the year if you keep your battery indoors in a warm room and put it on the bike for travel, you should not encounter any problems.

How often do I need to charge the battery?

Best practice is to charge the battery after every use. You should never leave your battery uncharged. The Lithium Ion/Polymer batteries used in the Hurrecane range of electric bikes do not suffer from the memory effect.
‘Memory effect’ or ‘floating voltage’ are the common terms used for voltage depression which is usually associated with Ni-Cad and NiMH batteries. The effect is that the battery fails to deliver its original full capacity, seemingly to have ‘remembered’ previous part charge levels.

Do I have to remove the battery to charge it?

You do not! Our batteries have a port on them that allows them to be charged while still on the bike.

How do I clean and maintain my Hurrecane bike?

Never clean the eBike with a power hose, use a damp cloth and dry down after cleaning.
Before cleaning your eBike it’s good practice to remove the battery. The cleaning process is the same as cleaning a normal push bike. It’s best to use a bike cleaner or simply a warm damp cloth.

Be careful to avoid the electrics and battery terminals. DO NOT use a high-pressure cleaner to wash your eBike, it could damage the electronics. DO NOT submerge your eBike in water.

Can any cycle shop service my electric cycle?

The motors in our eBikes are “maintenance free” meaning that the servicing required can be met by any standard cycle shop. However, we do over an extensive “come to you” service plan. Please see here for further details.

Pay-as-you-Go Questions

What bikes are available on Pay-as-you-Go

Folding Commuter Bike
Mountain Bike (including Fatboy)
Ladies Hybrid Bike
Seniors Ladies and Mens

What bikes are available on Pay-as-you-Go

Folding Commuter Bike
Mountain Bike (including Fatboy)
Ladies Hybrid Bike
Seniors Ladies and Mens

What extra cost do I incur with subscription?

With the exception of punctures, you have nothing to pay, we cover the costs of any repairs, service, tyres, brakes etc.

What happens when I have a problem?

Just contact Us and we will organise a convenient time when you’re in and our mobile unit will come direct to your door and fix the problem, if the problem can’t be fixed there and then we will leave you a new ebike and take the faulty one away.

What happens if I damage the bike or return it worse for wear

Scratches and the odd bent spoke are an acceptable level of wear and tear and we won’t charge, if it is at an unacceptable level we will assess the damage and give you a quote to repair or replace the damaged parts, if the bike is damaged in an accident we will work with you and your insurance company to replace it with a new bike. We will deliver you a new bike immediately whilst the insurance is being dealt with subject to confirmation from you/insurance company that we will be reimbursed for the stolen eBike.

What if my eBike is stolen

If you have a contents insurance policy, they will usually allow you to add Bikes to that policy. If you chose to do this, you will need to just send us proof of the insurance so ensure we/you are covered. We will replace the eBike once we have confirmation that the insurance company have agreed to pay. You will be responsible for the replacement if you do not insure.

What if I want to stop my subscription?

Simply contact us and we will arrange a convenient time to pick the bike up from you. Provided the bike is in good condition, we will refund your £200 deposit.

What if i enjoy it so much I want to buy one?

If you buy a Hurricane ebike, we will discount the one-off fee you paid at the start of the subscription (£200.00) against your new bike.

What if I want to add my own accessories to my bike?

The eBikes come with all legally required accessories, but if you want to upgrade or buy any other accessory, we will be happy to sell them to you.

Service & Warranty Questions

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How often should I service my eBike?

Initial bedding in service: after 1 month of ownership or 100 miles riding (this must be completed within 2 months of purchase)

Low Use Riders (riding a couple of days a week throughout the year, generally dry days. Typical distance 5-20 miles per week): Quarterly Service with the change of seasons including 1 major service every 12 months

Medium to high use riders: (Regular riding/commuting throughout the year, all weather conditions. Typical distance 20-100 miles per week): Quarterly Service with the change of seasons and a minimum of 1 major service every 1000 miles

Are Hurrecane bike’s covered by a warranty?

Yes, all our bikes come with a three-year warranty covering the frame, motor and battery. Electronic components such as electronic cabling, LCD display, throttle and electronic brake cut off also have a 2-year warranty. We give a 1- year warranty on the charger, lights and all non-wearing mechanical parts.

 

Green Initiative Questions

How does GCI work?

Your employer buys a voucher which entitles you to the hire of a bike of your choice directly from us. Because we’re authorised by the FCA there is no £1,000 limit.

The cost of the voucher is the same as the bike so for a £1,500 bike the voucher is £1,500.

You repay the cost of the voucher by sacrificing a part of your gross (before tax & NI) salary. This means you save the tax and NI that you would pay if you bought the bike from your net (after tax) pay. Your employer also saves 13.8% employer’s NI. So it’s worth them doing it.

At the end of the initial hire period we can’t give you the bike because you would incur a tax liability. So we make you a free of charge loan of the bike for five years. After which you can buy the bike from us for £1.

We manage all the end of scheme arrangements so there is nothing for your employer to do and best of all no end of scheme sting as there is on old fashioned Cycle to Work schemes.

How does GCI work?

Your employer buys a voucher which entitles you to the hire of a bike of your choice directly from us. Because we’re authorised by the FCA there is no £1,000 limit.

The cost of the voucher is the same as the bike so for a £1,500 bike the voucher is £1,500.

You repay the cost of the voucher by sacrificing a part of your gross (before tax & NI) salary. This means you save the tax and NI that you would pay if you bought the bike from your net (after tax) pay. Your employer also saves 13.8% employer’s NI. So it’s worth them doing it.

At the end of the initial hire period we can’t give you the bike because you would incur a tax liability. So we make you a free of charge loan of the bike for five years. After which you can buy the bike from us for £1.

We manage all the end of scheme arrangements so there is nothing for your employer to do and best of all no end of scheme sting as there is on old fashioned Cycle to Work schemes.

Is this HMRC approved?

Yes. You can see the confirmation in the third paragraph on the Employment Income Manual page of their website.
“The exemption also covers the provision of a voucher for hiring bicycles and equipment.”

One of the big four accountancy firms said:
“Our review of the GCI documentation has confirmed that the scheme arrangements are
robust and comply with the relevant legislative exemption in respect of cycles and cyclist’s
safety equipment.”

How long is the agreement for?

There are two separate agreements:

The salary sacrifice agreement is between the employer and employee and covers the repayment of the voucher cost.  This can be for any period longer than three months that both parties are happy with.  Common terms are 12, 18, 24 months but it could be for as long as 60 months.

The hire agreement is between the employee and GCI Ltd.  This is for 12 months and is unaffected by the length of the salary sacrifice.

Why no £1,000 limit?

Green Commute Initiative is authorised by the Financial Conduct Authority for consumer hire up to any value. Since you’re hiring the bike from GCI, your employer doesn’t need FCA approval. View our FCA registration

Does the scheme just offer E-bikes?

No, you can get a normal bicycle through the scheme. You can choose from E-bikes, road or off-road bikes, folders or cargo bikes. If it’s a bicycle under the Road Traffic Act, it qualifiers.

Is there a maximum on how much I can spend?

The maximum limit is £10,000 but employers can set internal limits for employees which could be calculated as an actual amount or a multiple of a month’s gross salary. Sound judgement should be made when considering if an employee can actually afford an expensive bike package.

Is there anything to pay at the end of the scheme?

No. GCI does not charge a ‘sting-in-the-tail’ exit fee, unlike other schemes which charge up to 7% of the full value of the bike. GCI ensures you get the full benefit of the tax-break from HMRC. After the free of charge five-year loan period, there is a nominal £1 fee to transfer title ownership over to you. GCI only charges the £1 so that it can demonstrate to HMRC when the transaction took place to protect you from any claim from them.

How much money will my employer save?

Employers can typically save 13.8% of the total value of the salary sacrifice, due to the reductions in Employers’ National Insurance contributions. The savings will reduce slightly if the employer has opted to use third party finance or if 30-day terms has been agreed.

How much money will I save?

This all depends on which income tax-band you are in. This coupled with your national insurance contributions will give you the percentage of what you’ll save from your gross salary.

Example
Basic Taxpayer Rate = 20%.
National Insurance contributions = 12%.
Total saving = 32%

Higher rate tax payers can save as much as 47%.
To find out how much you will save on your bike package, use our savings calculator.

Will I lose my tax-free benefit if I leave my employment before the end of the agreement?

When an employee leaves before the end of the agreement, any outstanding amount on the loan must be repaid within 14 days of leaving the employment. However, the final salary payment must not take them below the minimum wage. If the outstanding amount owed is not fully covered by the final salary payment, the employee must pay it through their own means. This will mean that they lose the tax free benefit on any amount not paid via their salary.

I’m a Director of my own company, can I take part?

If you pay PAYE as a Director you will qualify, providing the required salary sacrifice doesn’t take you below the minimum wage. You may wish to consult your accountant for advice.

I am self-employed, can I take part?

Sadly, you will not be able to take part because your tax arrangements are different. You may be able to claim business use for the bike though.

Taking part in the scheme would take me below national minimum wage, what can I do?

HRMC says that once implemented, a cycle-to-work scheme must be available to all employees with no groups of employees excluded. However, a salary sacrifice arrangement cannot be used if in so doing the employee’s gross pay drops below the NMW. To avoid this, the employee could be offered a lower value cycle package and/or a longer than usual hire period.

Where employees are paid at NMW and salary sacrifice not permitted, employers must make an alternative offer. This could include loaning a bike without salary sacrifice or making available a pool of bikes for those staff to avoid them being excluded from the offer of a cycle.

Will my state benefits be affected by salary sacrifice?

Where a salary sacrifice arrangement is used, your gross pay is affected, which in turn impacts upon your tax and National Insurance Contributions (NICs). As entitlement to some benefits is based on the amount of NICs that are paid and others on earnings, entering into a salary sacrifice arrangement may affect your current or future entitlement to a range of benefits.

Will salary sacrifice affect my workplace pension?

Yes, reducing your gross salary will most likely reduce your pension contributions, which in turn affects your final pension pot. However, your employer might have different pension arrangements in place. Please consult your pension provider for more details

Who provides the third-party finance?

We have relationships with several finance companies, Akira being one of them. There is an 8% charge when using third party finance but this is more than covered by the employer’s 13.8% NI saving.

With third party finance, is the employer or employee responsible for the loan repayments?

Finance taken out with a third party is between the employer and the finance company and as such, the employer will repay the loan. The employer recoups the money from reduced salary payments, minus the commission on the loan. The cost of the loan is more than covered by the employer’s reduced National Insurance payments. The employer still saves money.

Akira can time their payments so they are due after the salary payment date.

Do I need to pay the bike shop a deposit?

The bike shop may wish to charge a deposit in order to secure the deal, however they should refund this back to you in the event your organisation decides to not take part in the scheme. If you do proceed, the deposit will be refunded back to you when you collect your bike. However, if the bike shop has had to place a special order for you, they may decide to withhold the deposit in the event the deal does not go through. You should ensure both you and the shop are clear on this point.

I’m VAT registered. Can I reclaim the VAT on the voucher?

VAT has been payable by employees on salary sacrifice schemes since 2012. As a VAT registered business, you can either claim the VAT back on day one and then at the end of the salary sacrifice issue an invoice to the employee for the gross amount of salary sacrifice including VAT. This invoice is shown as paid via salary sacrifice, so the employee doesn’t pay twice (the salary sacrifice amount includes VAT). Or you can simply not claim back the VAT, making a note in your accounts to this effect. We recommend the second method but either is fine. As long as the VAT is paid HMRC are happy.

Is my organisation already signed-up?

Your organisation does not need to be signed up for you to use Instant GCI. Instant GCI works on an individual basis, so as long as your employer agrees to your request, you can go ahead. If they have already allowed other individuals to take part in the scheme, it is likely that the scheme will be advertised internally on either staff noticeboards or the intranet.

For Corporate GCI, your organisation will have an GCI code which allows you to access the dedicated portal. Your HR department or intranet will provide this.

We already have a cycle-to-work scheme, can we have GCI as well?

Yes, you can! Organisations can choose to run different cycle-to-work schemes at the same time. There are no rules that say otherwise. Some clients use their current providers for traditional bikes under £1,000 and GCI for bikes over £1,000.

Please remember GCI does not charge a ‘sting-in-the-tail’ exit fee, unlike other schemes which charge up to 7% of the full value of the bike. GCI ensures you get the full benefit of the tax-break from HMRC. After the free of charge five-year loan period, there is a nominal £1 fee to transfer title ownership of the bike.

Will it create lots of administration for my organisation?

No! GCI handles all the admin using standard templates for the Salary Sacrifice Agreement and the Hire Agreement which are sent out electronically. Once those have been signed, GCI ensures all parties receive their copies and send out the voucher.

For Corporate GCI customers, a scheme manager does need to be appointed to oversee the portal. The scheme manager sets parameters, approves or reject applications, and checks their progress, informing staff of the status of the deal. But it’s not overly onerous and shouldn’t take too much time away from other tasks.

What happens when an employee leaves their employment before they have repaid all the money?

When an employee leaves before the end of the agreement, any outstanding amount on the loan must be repaid within 14 days of leaving the employment. However, the final salary payment must not take them below the minimum wage. If the outstanding amount owed is not fully covered by the final salary payment, the employee must pay it through their own means. This will mean that they lose the tax free benefit on any amount not paid via their salary.

What is a pro-forma invoice?

The proforma is simply a quote and not binding on anyone unless it’s paid.

What is a framework agreement?

This is an agreement between a contracting authority and one or more of its suppliers. Its purpose is to establish the terms (e.g. price) governing contracts to be awarded during a given period. Usually, framework agreements are compliant with all UK/EU procurement legislation.

Typically, framework agreements are used by public-sector bodies such as health trusts and councils, and often they will be shared with other public-sector bodies to appoint suppliers. This enables other organisations to avoid the tender process, thus saving time and money. The maximum duration of a framework agreement is four years.

Green Commute Initiative continues to work with councils and health trusts and has put together a framework agreement with Somerset County Council. This has subsequently been used by other public bodies.

Connected System Questions

Do I need an internet connection for SmartHalo to work?

Most of SmartHalo’s features rely on Bluetooth rather than internet connection. This being said, the turn-by-turn navigation requires an internet connection to work.

Do I need an internet connection for SmartHalo to work?

Most of SmartHalo’s features rely on Bluetooth rather than internet connection. This being said, the turn-by-turn navigation requires an internet connection to work.

Will SmartHalo fit on my bike?

99% chance that it will. We’ve designed SmartHalo to fit with the three main handlebar standards of 22.2, 25.4 and 31.8 mm diameter.

Does SmartHalo protect my bike from being stolen?

Yes! We take the direct approach, with a motion sensitive alarm. If somebody tampers a bit too much with your beloved bike, a loud alarm will ring for a minute. SmartHalo will recognize you by your phone, turning the alarm off when you approach.

Can SmartHalo find my stolen bike’s location?

SmartHalo can only remind you of the last known location of your bike. If your bike gets stolen, SmartHalo won’t be able to recognize its new location. But our integrated alarm system can help deter theft from happening in the first place.

 
Is it safe to leave my SmartHalo on the bike?

Yes. You need to use your personal HaloKey™ to unlock the device from its base.

 
What if I want to take my SmartHalo traveling/on bikeshare/somewhere other than my main bike, is it easy to uninstall?

Yes. We make it easy for you, terribly difficult for thieves! Use your HaloKey™ to easily remove the device from the base. Then you can unscrew the base and bring it elsewhere.

How long will the battery last on the SmartHalo?

SmartHalo has been optimized to ensure long battery life. Under normal use, it will last about three weeks. It will last longer if you use it less.

How do I charge SmartHalo?

To charge, simply remove the device from the base using your HaloKey™ and plug it in a wall outlet or in a USB port with the provided USB cable.

But will it kill my phone’s battery?

Just like any other tracking app, SmartHalo uses some of your phone’s battery. However since the screen is turned off, it uses only GPS and Bluetooth, so it’s reasonable

What if my phone batteries die?

The advanced functions of SmartHalo require a smartphone to work, but know you will still be able to use your night light even if your smartphone batteries run out.

Can I charge my SmartHalo with a dynamo? How about a solar panel?

It’s not possible to use SmartHalo with a dynamo or a solar panel, because it requires constant DC 5V power.

 
Why didn’t you put a screen on the SmartHalo?

Our minimalist interface doesn’t require a screen! We can show navigation, goals, alerts and much more using a simple circle.

But it’d be nice to know at what speed I’m going

You can! In the app, you can set a goal for speed and have SmartHalo display visually your speed relative to that goal (as a percentage).

Does SmartHalo work during winter?

We built SmartHalo to work year round. That being said, in general batteries don’t like temperatures below -10°C. In the most extreme winter conditions, we recommend you remove SmartHalo between each ride and bring it inside.

 
Is SmartHalo water resistant?

SmartHalo has been designed to resist any weather you throw at it. When installed on your bike, it will resist heavy rain so it can stay on your bike. (But don’t take a bath with it.)

Can more than one person use my SmartHalo?

Yes. While it is designed to be used by one person at a time (to prevent somebody from trying to connect to your SmartHalo in the street), you can share your SmartHalo with someone else by authenticating their phone.

Does SmartHalo talk?

No, SmartHalo won’t converse with you and you’ll have to make friends elsewhere 😉

What phones are supported?

iPhone: 4S and up, iOS 9 and up.
Android: Phones equipped with BLE, Android 4.4 and up

Will you release a Windows/Blackberry version?

So you decided to be your own unique snowflake. For the moment, there are no plans to release a Windows or Blackberry version of our app. But if enough people harass us…

Livall Helmet Questions

How do I answer my phone calls and make a phone call?

You can take incoming call by pressing the “*” button (power on/off) once (power on/off button) during your riding. You can make a phone call by continually pressing the the “*” button (power on/off) twice to dial out the phone number you made in the last time.

How can I use your nano cadence sensor?

To make your nano cadence sensor function well, you should activate your sensor first. You should click the “Device” submenu in the shortcut menu to enter the Equipment page. You could rotate the sensor vertically until you find the red word sign beside the sign of cadence. It indicates the activation and connection of your sensor.

How can I work with the walkie talkie (intercom) function?

To use the walkie talkie function properly, you should insure that you connect the bling jet, turn on message broadcast in the shortcut menu, add friends in your group and operate LIVALL APP with foreground status. Then you can go to shortcut menu to click the “Bling Jet Talking” submenu and set up a new talking objective or group. After you select your intercom friend, return to the homepage. Click the Start button to start riding and hold the intercom key on the bling jet to start a intercom conversation.

How can I modify the light settings?

After you successfully connect and register LIVALL APP, you can find the “Light” submenu in the shortcut menu. There are 5 modes of light settings.

How do I change the language prompt instructions of the helmet?

For language switch, you first hold “+” key, then press “-” key for one click. When you hear English voice message instruction, you can switch English version.

What should I do if my Android smart phone could not connect the devices after first successful connection?

You should check your Bluetooth status on your smart phone. If it is off, you should switch off LIVALL APP first. You switch on the Bluetooth and then restart LIVALL APP.

If the Bluetooth is on, unbind all the originally connected devices and bind the devices again.

What should I do when I could not charge or turn on the smart helmet normally?

If you could not charge or turn on the helmet as usual, please take the following steps to fix the problems. During the charging, please plug in and pull out USB line (charging line) from the USB interface (port) on the helmet for several times. After the practices of plug-in and pulling out, you press on the power on/off button for at least 3 seconds and then you will hear the power on voice message. The plug-in and pulling-out practices serve to reset the power-on function.Please note that the practices should be made in charging state.

What configuration for smart phones is applicable for LIVALL APP?

To use LIVALL APP normally, the operation system version for your smart phone must be Android 4.3 above or ios 7.0.4 above. The APP also requires Bluetooth 4.0.

Could you tell me how long your cycling accessories could last?

The BH100 helmet can be used for over 20 hours after it is fully charged by 3.5 hours.

The BH60 helmet can be used for 10 hours after it is fully charged by 2 hours.

The Bling Jet can be used for 100 hours after it is fully charged by 2.5 hours.

The Nano Cadence Sensor runs on a CR2032 battery, which lasts 6 months with stand-by time.

The Phone Holder is equipped with a 5000mhA (3.7V) mobile charger. Because of its big capacity, it takes 3.5 hours to fully charge the holder.

What kind of materials is LIVALL’s Bling Helmet made?

For the outer part, we improved high strength PC material of 1mm thickness. For the inner part, we use a special kind of foam called EPS, which is imported from the US, to make the helmet comfortable to wear. The helmet’s streamlined design not only reduces air resistance, but also keeps the helmet cool. The Bling Helmet has passed all the required safety tests.

Are the helmets and smart-riding gear water resistant? Can I wear them in the rain?

The helmets and smart-riding gear are water resistant. It’s IP 54 with resistance standard which means you can wear it even in the rain. But we do not suggest you ride in heavy rain for your own good.

Where can I download LIVALL APP?

For iOS operation system, you could download it freely on the APP Store. For Android operation system, you could download it freely on Google Play.

You can also download it freely on our official website (http://livall.com).

Can I use your Bling Jet to answer the phone call? What can the Bling Jet be used for?

The Bling Jet could not be used for answering the phone call. The Bling Jet could be operated for light-turning signal, walkie-talkie, music playing (pause, song switch), and photo taking.

How to control the LIVALL Bling Helmet’s indicators?

Once the Bling Helmet and Bling Jet are connected via the Riding App, you can click the turn left (<-) or turn right (->) button on the Bling Jet to make the indicator blink three times in the chosen direction.

What sizes of the phones are available for the LIVALL Phone Holder?

LIVALL’s Phone Holder could support the smart phones from 4 to 6 inches.

What is LIVALL’s major product line? Do I need to purchase them all?

LIVALL’s product line consists of the Bling Helmet, the Bling Jet (remote control), the Nano Cadence Sensor, a Phone Holder and the LIVALL Riding App.

The Bling Helmet and the Bling Jet are the major products. They are usually used to work together. The other products are optional for your purchase. The Nano Cadence Sensor with APP works to record your rotation speed. The Phone Holder serves to hold your smart phone and provide a power bank for you.