FREQUENTLY ASKED QUESTIONS

Rental is aimed at short term use, is not your bike, you can make no changes and generally comes in black or white. Subscription is your bike whilst you pay for it, you can make changes to it, add you own accessories take it around the world if you want and the beauty of our subscription, you can change to another bike in the range, upgrade or downgrade at any time with no penalties.

If you return it scratched or a few spokes missing you will still get your deposit back… not the case with rental.

With the exception of punctures you have nothing more to pay, we cover the costs of all non-accident or misuse repairs, services, tyres, brakes, batteries, motors etc.

With pay-as-you-go you have a lifetime warranty on the complete eBike, we are the only company to offer this, you have the peace of mind knowing you will never have expensive bills for batteries, motors, LCD’s or any other out of warranty part.

If you have an issue with your bike please contact us at hello@hurrecane.bike or 03330503578 and we will arrange a convenient time to either repair the bike at your premises or collect it if a more thorough test if needed.

If you have fallen off or have incurred any other accidental damage, again call us on the above numbers for an assessment of repair costs to give to your insurance company or for you to pay direct.

DO NOT take the ebike to any independent bike retailer/service centre without the written permission of Hurrecane, any attempt to repair the ebike at an independent retailer/service centre will void the warranty and the customer will be responsible for all cost associated with the repair or replacement of any damaged or removed parts.

We will come to you within 7 days to repair your eBike with the standard plan, if you need the eBike back on the road quicker, you can purchase one of the upgrade options.

A few scratches are an acceptable level of wear and tear and you will not be charged. If it is an unacceptable level of damage we will assess it and give you a quote to repair or replace the damaged parts, if the bike is damaged in an accident we will work with you and your insurance company to replace it with a new bike.

If you have fallen off or incurred any other accidental damage, contact us at hello@hurrecane.bike or 03330503578 for an assessment for the cost of repair to give to your insurance company or for you to pay directly to Hurrecane Ltd.

It is imperative that you insure the eBike.

If you have a home contents insurance policy, the insurance company will usually allow you to add eBikes to that policy. If they do not offer you that option, there are several bike insurance companies on the internet that will insure you.

If the eBike is stolen, we will replace it, once we have confirmation that the insurance company have agreed to pay you.

You will be responsible for the cost of the replacement if you do not insure.

Whilst the bike is in your possession you are free to add any accessories, lights, saddles, mudguards, forks etc. All we ask is that you keep all the accessories we deliver on the bike safe and return them with the bike at the end of the subscription. Unfortunately, if you lose the original components you will have to leave your replacement accessories on the bike when it’s returned.

The uniqueness of this subscription service allows you to upgrade to a different package or change to a different model at any time, allowing full flexibility to try different eBikes after an initial 4 month period.

If you return the eBike before the end of the 4-month minimum period, you will lose your initial deposit.

If your payment fails, we will do all we can to help re instate it, there will be a £10 administration fee for each missed payment. If you miss two consecutive payments, we will recover the eBike and you will be invoiced £75.00 for the recovery and lose you initial deposit.

Absolutely not, if the bike is returned with excess rust (a little rust is to be expected) or clear signs of damage caused by moisture in the LCD display, Battery or a completely rusty chain etc. you will be charged for the replacement of the water damaged components.

If you move house, you must notify us immediately, and unfortunately if you move to Scotland you will need to return your bike a we currently don’t cover Scotland.