Rental is aimed at short term use, is not your bike, you can make no changes and generally comes in black or white. Subscription is your bike whilst you pay for it, you can make changes to it, add you own accessories take it around the world if you want and the beauty of our subscription, you can change to another bike in the range, upgrade or downgrade at any time with no penalties.
With the exception of punctures you have nothing more to pay, we cover the costs of all non-accident or misuse repairs, services, tyres, brakes, batteries, motors etc.
With pay-as-you-go you have a lifetime warranty on the complete eBike, we are the only company to offer this, you have the peace of mind knowing you will never have expensive bills for batteries, motors, LCD’s or any other out of warranty part.
The uniqueness of this subscription service allows you to upgrade to a different package or change to a different model at any time, allowing full flexibility to try different eBikes after an initial 6 month period.
If you have an issue with your bike please contact us at hello@hurrecane.bike or 03330503578 and we will arrange a convenient time to either repair the bike at your premises or collect it if a more thorough test if needed.
If you have fallen off or have incurred any other accidental damage, again call us on the above numbers for an assessment of repair costs to give to your insurance company or for you to pay direct.
DO NOT take the ebike to any independent bike retailer/service centre without the written permission of Hurrecane, any attempt to repair the ebike at an independent retailer/service centre will void the warranty and the customer will be responsible for all cost associated with the repair or replacement of any damaged or removed parts.
Our support team will schedule an engineer for your repair or service when we have an engineer in your area. If you are a delivery rider or use the bike for everyday commuting and rapid repair is critical you may wish to take our express repair service option with a 7-day SLA which is available to you for an additional £10.00 per month.
A few scratches are an acceptable level of wear and tear and you will not be charged. If it is an unacceptable level of damage we will assess it and give you a quote to repair or replace the damaged parts, if the bike is damaged in an accident we will work with you and your insurance company to replace it with a new bike.
If you have fallen off or incurred any other accidental damage, contact us at hello@hurrecane.bike or 03330503578 for an assessment for the cost of repair to give to your insurance company or for you to pay directly to Hurrecane Ltd.
If you have taken out our subsidized theft cover, you will need to contact customer services who will guide you through the process. You will need a crime reference number from the police and an image captured at the scene showing the damaged removed lock, as thieves don’t take locks. Once the insurance claim is accepted, we will deliver you a replacement ebike. If your ebike is stolen, then there is an excess policy admin fee of £150.
please ensure you read the theft process page.
Whilst the bike is in your possession you are free to add any accessories, lights, saddles, mudguards, forks etc. All we ask is that you keep all the accessories we deliver on the bike safe and return them with the bike at the end of the subscription. Unfortunately, if you lose the original components you will have to leave your replacement accessories on the bike when it’s returned.
If you return the eBike before the end of the 6-month minimum period, you will lose your initial deposit.
If your payment fails, we will do all we can to help re instate it, there will be a £10 administration fee for each missed payment. If you miss two consecutive payments, we will recover the eBike and you will be invoiced £75.00 for the recovery and lose you initial deposit.
Absolutely not, if the bike is returned with excess rust (a little rust is to be expected) or clear signs of damage caused by moisture in the LCD display, Battery or a completely rusty chain etc. you will be charged for the replacement of the water damaged components.
If you move house, you must notify us immediately, and unfortunately if you move to Scotland you will need to return your bike a we currently don’t cover Scotland.
If you decide to take out your own insurance provider, please ensure you follow their process for a claim. You are responsible for ensuring a successful claim is processed and we are reimbursed by your chosen insurance provider for the stolen eBike. If the claim is rejected, you will be liable for the full price of the eBike.
Please call customer service on 0333 0503578 if you need to discuss anything and other terms or costs associated with theft.
The law states that you must be over the age of 14 to ride and e-bike on public roads.